ALLBIDS Frequently Asked Questions | CARBIDS
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FAQs

  • I am an existing ALLBIDS user. Can I login using my existing credentials?

    • YES. Your ALLBIDS and CARBIDS account are linked together. You can use your existing ALLBIDS account credentials to login to CARBIDS

      Please Note: You still need to Verify your ID before you can bid on cars. You only need to do it once and if you have already done so on the ALLBIDS website, you do not need to do it again

  • I am looking for a specific item to buy. Can you please assist?

    • All the cars we have for sale are on our website.

      To see what's online, use our search function at the top of the navigation bar, browse the categories or use the quicklinks on the homepage of the website.

  • Why can't I login to my account?

    • A few reasons:

      1. Your username is incorrect
      2. Your password is incorrect
      3. Combination of both

      You can resolve it by resetting your password using your email address, or your mobile phone number.

      Click on Sign In on the top right of the page, click "Forgot your password" link, enter either your email address or mobile phone number. Your username and password will then be sent to you via email / text message.

  • How do I reset my password?

    • If you go to our website, click on sign in, there is a link that says "Forgot your password" just underneath the password box. Click on it and you will be able to enter either your email address or mobile phone number and the new password will be sent to you.

  • How do I change my password?

    • Once you are logged on, you can click on the My Account icon on the top right (the one that looks like a person) and choose "Change My Password" option.

      Follow the prompts and click confirm.

  • How do I retract / cancel a bid?

    • Unfortunately once a bid is placed, it cannot be retracted. However, you can lower your maximum bid by re-bidding on the item to the next bid increment. This will increase the chance of you getting outbid before the auction closes

      Note that a winning bid is a binding contract. If you are the highest bidder upon auction closing, you win the item and you are obligated to pay for the item. Please do not bid on an item if you are unable to pay for it and have it collected within the agreed terms.

  • Does it cost money to register to bid?

    • No. It costs nothing to register and place bids with CARBIDS

      To keep CARBIDS as Australia's trusted marketplace, we require you to do an initial deposit of $500 before you can place a bid.

      This deposit is fully refundable and can be used towards your future purchases.

      This deposit stays in your account until you use it up or you request us to refund it by clicking on the Refund Deposit button.

  • Does it cost money to register to bid?

    • No. It costs nothing to register and place bids with CARBIDS

      To keep CARBIDS as Australia's trusted marketplace, we require you to do an initial deposit of $500 before you can place a bid.

      This deposit is fully refundable and can be used towards your future purchases.

      This deposit stays in your account until you use it up or you request us to refund it by clicking on the Refund Deposit button.

  • How do I retract / cancel a bid?

    • Unfortunately once a bid is placed, it cannot be retracted. However, you can lower your maximum bid by re-bidding on the item to the next bid increment. This will increase the chance of you getting outbid before the auction closes

      Note that a winning bid is a binding contract. If you are the highest bidder upon auction closing, you win the item and you are obligated to pay for the item. Please do not bid on an item if you are unable to pay for it and have it collected within the agreed terms.

  • What is a buyer's premium?

    • Buyer's Premium is a fee that is applied on top of the Winning Bid payable by the buyer and varies depending upon the Winning Bid amount.

      This fee covers the cost of facilitating the online auction process and it is applied when you have won the item.

      Please check the individual listings as the buyer's premium may vary between items.

  • Do I need to verify my account?

    • YES.

      Before you can start bidding, you will need to have a valid mobile phone number. We will send you a code via text message to the nominated mobile phone and you will have to verify the code.

      You will also be required to verify your ID before you can start bidding on cars / motor vehicles. Please follow the prompt on the website.

  • What happens at the end of the auction if I have won the bidding?

    • If the auction is sold successfully, your nominated credit card will be charged a Final Bid Deposit as soon as the auction is won.

      Final bid of $1000 and under
      As soon as the auction is won, your nominated credit card will be charged the full amount outstanding, minus the deposit initially paid. i.e
      if you win a car for $800 and there’s a 12.5% buyer’s premium applicable:

      1. Your full amount outstanding will be $900.
      2. Your initial deposit payment was $500, so therefore:
      3. Your nominated card will be charged ($900 - $500) = $400 as soon as the auction is won.

      Final bid between $1001 - $50,000
      As soon as the auction is won, your nominated credit card will be charged $500 and you will have to pay the remaining balance within 72 hours of auction closing.

      Final bid of $50,001 and above
      As soon as the auction is won, your nominated credit card will be charged $1000 and you will have to pay the remaining balance within 72 hours of auction closing.

      Once fully paid for, you will then be given details on the collection of the item.

      The item will only be released after the payment is received and funds are cleared in our account

      For more information, please see the Deposit / Payment section of this FAQ

  • Why do I need to put a deposit?

    • To keep CARBIDS as Australia's trusted marketplace, we require you to do an initial deposit of $500 before you can place a bid.

      This deposit is fully refundable and can be used towards your future purchases.

      This deposit stays in your account until you use it up or you request us to refund it by clicking on the Refund Deposit button.

  • How do I put down a deposit?

    • When you try to place a bid, you will be prompted to put down a deposit before you can place your bids. Please follow the prompt on the website.

      You can also put down a deposit by upgrading your account.
      1. Click on My Account icon on the top right (the one that looks like a person)
      2. Click on Your Bidder Status
      3. Select your desired bidder status based on what items you're bidding on and follow the prompts

      You can follow your deposit status by going to the Transaction History page
      1. Click on My Account icon on the top right (the one that looks like a person)
      2. Click on Transaction History

  • How do I refund my deposit?

    • Once a deposit is made online, there will be a Refund Deposit button on your Transaction History page.

      Click on the Refund Deposit button and your deposit will be refunded back to the card.

      Please note that it may take up to 3 business days for the refund to appear in your bank statement

  • What is a Final Bid Deposit?

    • As well as the initial $500 deposit you will need to do, before you start bidding you will also need to nominate a credit card to be used for the final bid deposit.

      Final bid deposit is an amount charged to your credit card as soon as the auction is won, and the amount varies depending on the final bid amount.

      Final bid of $1000 and under
      As soon as the auction is won, your nominated credit card will be charged the full amount outstanding, minus the deposit initially paid. i.e
      if you win a car for $800 and there’s a 12.5% buyer’s premium applicable:

      1. Your full amount outstanding will be $900.
      2. Your deposit payment was $500, so therefore:
      3. Your nominated card will be charged ($900 - $500) = $400 as soon as the auction is won.

      Final bid between $1001 - $50,000
      As soon as the auction is won, your nominated credit card will be charged $500 and you will have to pay the remaining balance within 72 hours of auction closing.

      Final bid of $50,001 and above
      As soon as the auction is won, your nominated credit card will be charged $1000 and you will have to pay the remaining balance within 72 hours of auction closing.

  • How do I make a payment for my winning bids?

    • The best way is to pay online via Credit Card.
      1. Click on My Account icon on the top right (the one that looks like a person)
      2. Click on Transaction History
      3. Click Pay Online and follow the prompts

      Alternatively, you can pay via Direct Deposit. You will have to go to your bank and do a direct deposit from your account to our bank account. Please note that it may take up to 3 business days for the funds to clear in our account.
      1. Click on My Account icon on the top right (the one that looks like a person)
      2. Click on Transaction History
      3. Click Direct Deposit. You will be able to retrieve our direct deposit details on that page

      You can also come in to our showroom and pay over the counter with cash, eftpos or credit card.

      As soon as your payment is cleared in our account, you will receive an email confirmation as well as a copy of the paid invoice for your reference.

  • What shipping options are available?

    • We partner with Carways for motor vehicles / cars to deliver across Australia. Please email us freight@allbids.com.au or call 02 6239 2262 option 1 if you would like to organise freight for these items.

      You can find all our shipping options and information HERE

  • Where do you deliver?

    • We deliver Australia wide with Carways

      For international shipping, we will be happy to assist you or your freight liaison. Just contact us freight@allbids.com.au or call +61 2 6239 2262 option 1

      You can find all our shipping options and information HERE

  • Where do I collect my items? How do I book a pickup?

    • Your collection location will be specified on the bidding page of the item. Please check the listing as collection may only be available within specific day and time.

      If you are collecting items from the CARBIDS Fyshwick warehouse, you are welcome to come in during our business hours.

      • Mon-Fri: 9am - 5pm
      • Extended hours on Thursday until 6pm
      • Sat: 9pm - 12pm
      • Sun: Closed
      • Closed on all public holidays.

      If you are collecting from other locations, you will be provided with the contact details, location and specific instructions (if any) once you are the successful winning bidder. You will have to ensure that you (or your representatives) collect your items on time

  • What if I am not able to collect my items? Am I able to have someone else collect my items?

    • Of course, please email admin@carbids.com.au with the details, together with your photo ID for legal purposes.

  • How do I start selling on CARBIDS?

    • Simple! Get in touch with us HERE

      Your inquiry will then be handled by one of our specialist who will assess your items and have a chat with you about the best way to sell them.

  • How long does it take for me to get paid?

    • Once all auctions are finalised and paid for, we will then start processing your payment.

      Our standard terms and conditions give buyers 3 days to pay and generally it takes couple of days for us to finalise the consignment and another couple of days for the bank transaction to take place.

      Generally, you can expect funds in your account within 5-10 business days after the last auction is closed; However, feel free to email us admin@carbids.com.au or contact your vendor manager directly to find out the progress of your consignment.

  • What are your commissions?